Read Our Reviews
We love to hear back from our customers who share their experiences with our products and services. Please also share your experience with us, and tell your friends to contact Rettinger Fireplace Systems too!
Stove in Shamong
Completely satisfied with my rettinger product. I had a Osborne matrix insert installed in my fireplace. From Dan the salesman to Dave the inspector and Mitchell and his helper for the installation, every aspect was easy and efficient and seamless. A very professional organization and I could not be happier
Fireplace in Atco
We just can't say enough about the entire team at Rettinger Fireplace, top notch service from sales and finance to installation and management. Not only do they carry the best products, but they are also extremely knowledgeable and can assist on selection and installation options. Always pleasant and professional, they make the entire process easy and enjoyable! This was our second Rettinger fireplace and custom mantle purchase, and if we are ever in the market again, they will be our first call!
I am very happy with the service John the technician did on our gas fireplace. He was courteous and did a clean job. Work was done on December 17, 2020. My wife and I think it looks better then when it was new 6 years ago.
Excellent experience! Very satisfied. I converted from an old wood burning fireplace insert to a Jotul 635 direct vent gas insert. Rettingers was very helpful in helping me select the unit that was best for my needs. I worked with Alexis in the showroom, Lee for the site visit and Mitchell and Gary were the installers. All personnel I encountered were professional, courteous and competent. I would definitely use again.
We inherited a propane Jotul fireplace insert originally installed by a company no longer in business, and wanted some changes made to it. Several fireplace companies turned me down as they were not the original installers and said I would need to buy a whole new insert in order for them to do any work. After some back and forth with Jesse and Dave, Rettinger agreed to do the work for a fair price, and was able to source additional parts for the fireplace with no problem. Installers Mitchell and Dante went above and beyond setting the insert back into our fireplace, brainstorming ideas of how to service the insert in the future, cleaning every single part and making it look basically brand new. There was some miscommunication in the very beginning of the install, but Mitchell and Dante cheerfully completed the install to our satisfaction, despite having already completed work that they had to take apart. They both wore masks with no complaint upon our request for the entire time as well. We highly recommend Rettinger, and look forward to having Mitchell and Dante service the fireplace throughout the coming years
We always use Rettinger’s. Craig came out today to service the fireplace in our new home and install a blower. He did a very thorough job cleaning the fireplace and explained everything as he worked. He was very friendly and knowledgeable. At our previous home they reworked the fireplace there and created a custom mantle for us. It was exactly what we wanted. We recommend this company very highly. You may pay a little more, but you certainly get what you pay for in service and quality. And a fireplace is no place to skimp on quality and experience.
I purchased a wood stove insert for my brick hearth fireplace and was extremely satisfied with everyone I dealt with at Rettinger from Mike & Brian in the office to Mitch and Chris who did the install. Mike took the time to answer all my questions, and I had a lot. Mitch and Chris did an awesome job on the install. This thing works great. Out of all the estimates I got, their price was the best. One company even told me it couldn’t be done because of the small shape and taper of my brick fireplace. Thank you very much Rettinger, this stove heats my whole house, which is a 3 bedroom rancher, no problem.